Question 1

How much does Kiwi Health cost?

Accepted Answer

The cost of Kiwi Health varies depending on the membership plan you choose. We offer three main plans:

The Free Plan: No cost at all
Essential Plan: Billed at $49 per month
Growth Plan: Billed at $99 per month

You are welcome to sign up for a free trial to test our product, or you can book a free demo for a more detailed overview.

Additionally, we have a separate offering, the Virtual Front Desk solution. This is perfect for practitioners needing professional medical receptionists to help with patient queries. Visit this link for more details, or you can book a free demo for a deeper overview.

Question 2

What are the difference between Kiwi’s Essential and Growth Plan?

Accepted Answer

Kiwi provides three subscription options tailored to fit different healthcare practice needs.

The Free Plan, which allows the user to explore our product free of charge.
Essential Plan is best suited for part-time or newly full-time practitioners who are starting their private practice. It is especially cost-friendly to telehealth-first nurse practitioners, therapists and counselors. In the Essential Plan, practitioners can start building their online presence by being listed on 2 basic channels and up to 6 standard channels that most mature practitioners will certainly have presence in. Practitioners can also build a search-engine optimized website in 5 minutes without the need to learn any design and programming skills. These features can help practitioners to start building their brands even before they start getting patients.
Growth Plan is designed for practitioners who are looking to quickly grow their patient base for their private practice. It is built in a way to optimize practitioners’ online branding, SEO, and reputation. In the Growth Plan, practitioners gain unlimited access to all standard channels (20+ now and growing every month). Many of them are household brand like Google, Psychology Today, and Vitals that many patients are looking for health care. Practitioners can also build an SEO website with more advanced templates and apps to increase patient views to contacts. The new reputation management feature can also help practitioners to accumulate great reviews to further increase patient trust. These features can help practitioners to fast track enhance their brand impact and trust to get more patients.

Question 3

What are basic channels?

Accepted Answer

Kiwi term 'basic channels' refers to online directories that boost initial recognition for providers by listing them on trusted online platforms. At present, our basic channels include renowned brands such as WebMD and Nextdoor. These directories are accessible to all Kiwi users at no charge.

Question 4

What are standard channels?

Accepted Answer

'Standard channels' in Kiwi's context are foundational online platforms that facilitate providers to solidify their online presence, making them easily discoverable by potential patients. Kiwi proudly offers access to 20+ such standard channels, including leading platforms like Google Search, Google Maps, Microsoft Bing, Yelp, Open Path, Doctor.com, and many more. For a complete list, you can head to our Channel Store.

Question 5

What are Premium Channels? What are Premium Channel discounts?

Accepted Answer

Our 'Premium channels' are highlighted platforms that showcase your practices in select, attention-grabbing slots to help you catch more prospective patient's attention. Think of these as a lightweight form of advertisement. Currently, Kiwi partners with over 10 premium channels. To benefit our members, we've negotiated steep discounts on these platforms, scoring some excellent exclusive deals like a 3-month free subscription for Psychology Today, Mental Health Match, Network Therapy and Therapist.com, as well as a whopping 52% discount on WebMD Premium.

Question 6

Are there any setup fees?

Accepted Answer

At Kiwi Health, we don't charge any set-up fees. Once you become a member, our highly supportive onboarding team will assist you with selecting the right channels and understanding how to use our software. Rest assured, this onboarding assistance comes with no hidden costs.

Question 7

Is there a discount for Kiwi’s quarterly and annual subscriptions?

Accepted Answer

Absolutely! We definitely provide discounts for Kiwi’s quarterly and annual plans both for Essential and Growth subscriptions.

With the Growth plan, a monthly subscription comes at $99. When shifting to a quarterly subscription, priced at $252, you essentially pay $84 per month helping you save a significant 15%. Choosing the yearly subscription, priced at $950, sees you pay just around $80 per month, benefitting from an impressive 20% reduction.

Meanwhile, the Essential plan has a monthly cost of $49. With our quarterly subscription, you'll only be spending $42 per month as package is priced at $125 - this is a 15% discount you’ll enjoy. Opting for the yearly plan which cost $470, the monthly equivalent would be approximately $39, yielding a substantial 20% saving.

This way you save more while enjoying all our services.

Question 8

Do you offer custom pricing for larger practices?

Accepted Answer

Yes, we certainly do! For larger group practices, we offer specially tailored pricing options. We understand that every larger practice has unique needs and we are committed to work with you to find the pricing structure that best suits your practice. Please fill out this form to get in touch with our friendly practice management specialist.

Question 9

Do I need to connect to all patient prospects you send to my Practice? Do Kiwi Health make connection for me?

Accepted Answer

Indeed, Kiwi primarily serves as a platform to enhance your clinic's online presence and receive contacts from prospective patients. These contacts or "referrals" include patients' names, contact information, and initial inquiries which are sent either in writing or via your clinic's phone line. Your clinic will need to reach out to these prospective patients to gauge whether your services, pricing, and insurance policies are a good match and to schedule appointments.

If you need help managing these patient contacts and appointment bookings, you might want to consider Kiwi's additional service, "Virtual Front Desk". Feel free to book a demo to explore this service further.

Question 10

What payment methods do you accept for monthly subscription costs?

Accepted Answer

Kiwi partners with Stripe to accept several convenient payment methods for monthly subscription fees. These include major credit cards like Visa, MasterCard, American Express, and Discover. You could also pay with digital payment apps, such as Cash App, Link, Apple Pay. Rest assured, our priority is making the payment process hassle-free and secure for you.

Question 11

Will the work I do during my Free Plan be saved for me when I sign up for a paid subscription?

Accepted Answer

Absolutely! Any work or changes you make during your Free Plan duration will be safely stored and seamlessly transferred once you upgrade to a paid subscription. You can pick up right where you left off without any concerns about lost data or progress.

Question 12

What happens if I don’t sign up for a paid subscription after my Free Plan?

Accepted Answer

Kiwi’s Free Plan is free forever. You could always have access to your Kiwi account and the associated features and basic channels. Any work you've done in your Free Plan will be saved and can be carried on if you decide to become a paid member.

Question 13

What is your cancellation and refund policy?

Accepted Answer

We believe in the value of our service, so we aim to offer flexible options that best suit your needs. If you wish to cancel your subscription, you may do so by contacting our friendly support team at support@kiwihealth.com. However, please note we follow a no-refund policy, meaning once a subscription is paid, we can't provide refunds for any unused portion of the subscription. Hence, your subscription would remain active until the end of the paid period.

Question 14

How do I get started?

Accepted Answer

You could sign-up for free here, or feel free to book a demo to explore our services further.

Simple, transparent pricing for your practice

Simple, transparent pricing
for your practice

Compare features of all plans

Explore our clients' live websites

Frequently asked questions about pricing