Healthcare & Medical Virtual Receptionist Service

Q: Hold up, are you guys a call center?

Not at all! Our fantastic team members are based in their home offices, spread out and not tied to one location. This means we're resilient and not prone to disruptions like service outages or natural disasters. You're in safe hands with us!

Q: What about HIPAA compliance? You've got that covered, right?

Absolutely! Keeping personal and health information secure is our top priority. We protect the privacy of every patient and keep personal and health information secure. All of our healthcare virtual assistants do hold certificates in HIPAA training.

Q: Can you handle appointment bookings for me?

Yes indeed! We've got a whole crew of super-experienced receptionists who are whizzes at booking appointments. Whether you're with a client or in a meeting, they'll ensure that your appointments are being managed and booked efficiently. They're also great at handling cancellations and rescheduling.

Q: Are your receptionists able to answer questions from my callers?

Yes, they sure can! They can easily handle common questions like your location, directions, website, and even pricing. You can provide us with detailed call scripts or FAQ answers to help your callers.

Q: Do you offer toll-free numbers?

Yes, we do! We can quickly add a toll-free number to your account. This gives your business a national presence and lets callers reach you without incurring any charges. And don't worry, you'll get to pick from a list of available numbers. We understand it's a big decision and you'll want to keep this number for the lifetime of your business.

Q: Do you provide a unique number for my business? Is it exclusively mine?

Of course! We'll assign you a dedicated local number based on your company's location. Whenever a call comes in on this number, our friendly receptionists will pick up the phone in your business name. So, yes, it's exclusively yours!

Fully integrated extension of your practice

Empower your practice with Kiwi Health virtual front desk solutions

The Kiwi Health’s skilled team serves as dedicated virtual receptionist, effectively managing all communication facets of your practice. From fielding incoming patient calls to booking appointments, our service is built to provide a seamless experience for your practice.

Are you missing out on potential appointments?

As a healthcare provider, missing a call or not offering a call solution can result in lost opportunities. Kiwi Health's virtual front desk receptionist can handle incoming calls on your behalf ensuring that no call goes unanswered. Contact Kiwi Health today to learn more about our virtual receptionist services for clinics and how we can help you manage your patient communication needs.

Solution

Kiwi Health virtual front desk is a holistic telecommunication solution specifically designed for healthcare providers

It streamlines the process of handling incoming patient inquiries from multiple channels such as Google, Psychology today, Zocdoc, ensuring each call is managed efficiently and effectively. This document outlines the services offered under the Kiwi Health virtual front desk solution.

Medically trained virtual receptionist

Kiwi Health provides a dedicated assistant to handle incoming calls from channel listings on behalf of healthcare providers. This assistant serves as the first point of contact for potential patients, helping to create a positive initial impression of your practice.

Patient intake assistance

The Kiwi Health virtual receptionist is trained to screen incoming calls to determine patient eligibility. This includes ascertaining whether the patient's needs align with the services offered by the provider, and ensuring the patient meets any other criteria set by the provider.

Appointment booking

Once a patient has been screened and deemed eligible, our receptionists can directly book appointments on the provider's Electronic Health Records (EHR) system. This offers a seamless process for the provider, saving valuable time and ensuring an effective scheduling process.

Dedicated practice phone line

Each healthcare provider will receive a unique business phone line, allowing for a professional and streamlined communication channel. This line will be dedicated solely to your practice, ensuring clear, direct contact for potential patients.

Unlock the power of virtual front desk for your practice today!

The 4 exclusive services offered by our virtual front desk

Discover the four benefits of Kiwi Health's virtual front desk for your practice.

No calls go missing

With our Telehealth receptionist services managing your calls, you can rest assured that no call goes unanswered. This can improve your service quality and patient satisfaction

Custom call scripting

Calls are answered with your customized script to ensure your callers receive a consistent experience.

HIPAA compliance

All our services and packages ensure adherence to HIPAA guidelines, maintaining data security and patient privacy.

Elimination of spam calls

Kiwi Health virtual front desk provides an effective solution to spam calls from pharma reps, insurance providers, and marketing sales. Listing your practice on channels may lead to non-patient marketing calls., our advanced technology and virtual receptionists filter out these unwanted calls, ensuring that providers can focus on serving their patients.

Medically trained virtual receptionist

Welcome to our team of virtual receptionists. Each member of our team is an experienced professional, equipped with advanced tools to manage incoming patient requests

Expert virtual receptionists

Our medical background virtual receptionists, including registered nurses, offer empathetic and knowledgeable support, ensuring an exceptional patient experience with every contact.

Genuine care

Our medically trained virtual receptionists genuinely care for the practices they support, offering services with a personal touch. They are not just service providers; they are part of your team.

Trusted by patients

Our trusted virtual receptionists provide empathetic and knowledgeable assistance, ensuring a positive patient experience with every interaction.

Meet the team

Our virtual front desk is staffed with real and dedicated reception providers who are here to assist you. Let us introduce the friendly faces behind the screens to ensure your patients receive the best support and experience.

Sarah is a certified healthcare virtual assistant and registered pharmacist. Skilled in customer management and resolution, she excels as a virtual receptionist, handling calls and managing appointments. With a blend of healthcare knowledge and customer service skills, Sarah ensures a seamless, professional experience for patients and staff.

SarahRegistered pharmacist

Jessie is a registered nurse turned certified healthcare virtual assistant. Jessie’s nursing background equips her with sensitivity and sympathy, key to respecting each patient's dignity. As a virtual receptionist, she leverages her active listening and communication skills, ensuring patients' needs are met with utmost care and efficiency.

JessieRegistered nurse

Peter is a registered pharmacist and certified healthcare virtual assistant. Peter’s proficiency in live scribing, handling healthcare tools, and excellent communication skills make him an effective virtual receptionist. His ability to work under pressure and multitask ensures a professional and efficient service for patients and staff.

PeterRegistered pharmacist

SarahRegistered pharmacist

JessieRegistered nurse

PeterRegistered pharmacist

Kiwi Health’s virtual front desk service is trusted by over 500+ healthcare providers

Trusted by 500+ healthcare providers, our virtual frontdesk ensures exceptional patient experiences, so you can focus on care.

Hear from our clients

Hear directly from providers who have experienced the benefits of our virtual front desk.

Merissa Costello

Adult acute nurse practitioner from Virginia

“Kiwi Health virtual front desk has been an amazing addition to my practice and an asset to our company. Paul is wonderful with the patients and their concerns. He is prompt and helps them in a variety of ways, for example, coordinating their appointments and much more. Paul is so professional and I am lucky to have him as part of my practice for myself and my patients"

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Kerstin Mosso

Mental health practitioner from North Carolina

“Kiwi Health virtual front desk has revolutionized the way we handle patient inquiries and appointments. Their prompt responses and excellent management skills have not only improved our day-to-day operations but also enhanced the overall patient experience. It's like having a first-rate receptionist available all the time."

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Frequently asked questions

So, what exactly is a virtual front desk service?

Think of it as your own personal reception team, but even better! Our virtual front desk service is like having a friendly, professional remote receptionist right in your office, even if they're not physically there. They're pros at handling calls and live chat messages for medical practitioners, ensuring every interaction is handled with care.

Hold up, are you guys a call center?

What about HIPAA compliance? You've got that covered, right?

Can you handle appointment bookings for me?

Are your receptionists able to answer questions from my callers?

Do you offer toll-free numbers?

Do you provide a unique number for my business? Is it exclusively mine?

Ready to get Kiwi Health’s virtual front desk services?

All professional services are provided by independent private practices via the Kiwi Health technology platform. Kiwi Health does not provide any medical services.

Email: Support@kiwihealth.com

Address: 370 Convention Way
Redwood City, CA 94063

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